Shipping Policy:

• Crafting & Processing Time: At IceGnd.com, we take pride in offering handcrafted jewelry pieces. Each item is meticulously crafted, requiring approximately 7–10 days for completion from the date of order placement.
• Shipping Timeline: Once crafted, items are carefully packaged for secure delivery. Shipping typically takes an additional 2–4 days depending on location. The full delivery time is approximately 2–3 weeks or 14 - 21 days from the order date.
• Included Costs: All taxes and shipping fees are included in the product price.
• Tracking: Upon shipment, a tracking number will be sent to your registered email, allowing you to monitor the progress of your order.

Return & Refund Policy:

At IceGnd.com, each of our jewelry pieces is meticulously handcrafted to ensure the highest quality. Due to the artisanal nature of our products, we do not accept returns under normal circumstances. However, in the rare event of manufacturing defects, the following policies apply:

Return Eligibility:

• If a manufacturing defect is identified, you must provide an unboxing video clearly showing the defect within 24 hours of delivery.
• Approved returns are eligible for a replacement or Wallet Credit. Refunds are credited to your user profile until you receive a replacement or choose to purchase a different jewelry piece.
• Return Requirements:
• Jewelry must be returned in its original packaging, including all boxes, pouches, tags, and promotional coupons.
• The item must be unworn and in its original condition.
• Replacement Process:
• Processing replacements or alternative jewelry pieces typically takes 2–3 weeks, similar to the timeframe of your initial order.
• Any cost differences between the original and replacement item will be addressed accordingly.

At IceGnd.com, we are committed to your satisfaction. For questions or concerns, please contact our customer service team.

Privacy Policy:

• Data Collection & Use: IceGnd.com collects personal data (e.g., name, contact, payment information) to process orders and improve services. We may use your email for promotional purposes with your consent.
• Third-Party Sharing: Information may be shared with trusted third-party services like Stripe and Affirm for payment processing.
• Data Security: We employ industry-standard encryption to secure your data but cannot guarantee complete security; data sharing is at your own risk.

Payment Methods:

• Accepted Payments: Major credit and debit cards are accepted via Stripe. Financing is available through Affirm for eligible purchases.
• Stripe Payments: Transactions via Stripe are secure and subject to Stripe’s terms and conditions.
• Affirm Financing: Affirm offers flexible financing options. Repayment is managed directly through Affirm, separate from IceGnd.com.

General Terms & Conditions:

• Product Descriptions: IceGnd.com strives to provide accurate product descriptions and images. However, variations may occur due to the handmade nature of our items.
• Pricing: Prices include all applicable taxes and shipping fees and are subject to change.
• Limitation of Liability: IceGnd.com is not liable for indirect damages, profit loss, or loss resulting from product use.
• Policy Updates: We reserve the right to modify these terms and policies at any time. Updates will be posted on IceGnd.com.

By placing an order, you agree to our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms & Conditions.