At icegnd.com, we take pride in offering hand-crafted jewelry pieces; Each item in our collection is meticulously crafted to ensure the highest quality and attention to detail. We understand the anticipation of receiving your handcrafted jewelry pieces.

Due to the artisanal nature of our products, please allow approximately 7 - 10 days for the crafting of your jewelry piece from the date of order placement. Once your jewelry is crafted to perfection, we carefully package and prepare it for shipment ensure that your jewelry arrives safely and securely.

Shipment process typically takes another 5 - 10 days for delivery depending on your location. This means you can expect to receive your jewelry piece within 3 weeks or 21 days from the date of your order.

For your convenience, we provide a tracking number once your jewelry piece is shipped. This tracking number will be sent to your registered email address, allowing you to monitor the progress of your delivery every step of the way.

As each of our jewelry pieces is meticulously hand-made, we do not accept returns under normal circumstances. However, we understand that there may be exceptional scenarios, such as manufacturing defects, that warrant consideration.

In the event of a manufacturing defect, we require you to provide an unboxing video clearly showing the defect within 24 hours of receiving your shipment. Once approved, you may initiate a return and request a replacement for your jewelry piece. Please note that refunds are credited to your user profile until you receive a replacement or choose to purchase a different jewelry piece.

To ensure that your return is processed smoothly, we kindly request that you return the jewelry piece in its original packaging, including any boxes, pouches, tags, and coupons that were included with the item when it was delivered to you. Additionally, please ensure that the jewelry is unworn and in its original condition when shipping it back to us.

The process for receiving a replacement or alternative jewelry piece typically takes 2 - 3 weeks, similar to the timeframe of your initial order. Any difference in cost between the original item and the replacement will be addressed accordingly.

At icegnd.com, we are committed to ensuring your satisfaction with our products and services. If you have any questions or concerns regarding our Shipment Policy or Return and Refund Policy, please don't hesitate to contact our customer service team.